Robotics Conference 2025

Programme

19 August 2025 (Tuesday)

Time	Event
8:30 am – 9:00 am	Registration
*Opening Ceremony*
9:00 am – 9:10 am	Welcoming Remarks Prof. YUEN, Pok-man Peter Dean of CPCE, The Hong Kong Polytechnic University
9:10 am – 9:15 am	Welcoming Speech Mr. MAK, Chi-kui Donald, BBS Acting Commissioner for Digital Policy, The Government of The HKSAR
9:15 am – 9:20 am	Photo-taking Session 1

*Keynote Speech I-II* Moderator: Dr. NG, Mei-lan Peggy
9:20 am – 10:10 am Keynote Speech I	The Economics of Service Robots in Hospitality Companies Prof. IVANOV, Stanislav Professor, Varna University of Management and Director, Zangador Research Institute
10:10 am – 11:00 am Keynote Speech II	Preparing for the Future of Hospitality and Tourism: Insights on Service Robots Prof. WAN, Chun-ying Lisa Associate Professor, The Chinese University of Hong Kong
11:00 am – 11:25 am	Refreshment and Connection

*Keynote Speech III-IV* Moderator: Dr. LEE, Wing Stephanie
11:25 am – 12:15 pm Keynote Speech III	Robot Appearance: Shaping Human Perception and Interaction Dr. YANG, Hui-jun June Assistant Professor, Macao University of Tourism
12:15 pm – 1:05 pm Keynote Speech IV	Ethical Dynamics of Service Robot Adoption in Tourism and Hospitality Dr. LIN, Boyu Assistant Professor, City University of Macau

1:05 pm – 2:30 pm	Lunch (Chinese Restaurant)

*Keynote Speech V-VI* Moderator: Dr. CHAN, Ah-heung Elaine
2:30 pm – 3:20 pm Keynote Speech V	Advancing Aviation through AI-Driven Robotics Dr. LUK, Andy Former Head of Digital Transformation & Insights, HK Express Airways
3:20 pm – 4:10 pm Keynote Speech VI	Robotics-Driven Innovations in the Design and Delivery of Event Experiences Mr. WAI, Hamson General Manager, AT Once Communication Limited & Honorary President of International Live Events Association
4:10 pm – 4:35 pm	Refreshment and Connection

4:35 pm – 5:35 pm	Parallel Sessions A & B
Session A	Venue: WK-S215 Moderator: Dr. NG, Mei-lan Peggy (A1) 4:35 pm - 4:55 pm Justice perceptions and service recovery satisfaction in hospitality industry: The impact of anthropomorphic robots (Dr. LEE, Lok-man Joseph, CPCE, The Hong Kong Polytechnic University) (A2) 4:55 pm - 5:15 pm Benefits And Drawbacks of Last-Mile Robotics on E-Commerce Consumers’ Experience and Satisfaction (Dr. FUNG, Yi-ning Elaine, CPCE, The Hong Kong Polytechnic University) (A3) 5:15 pm - 5:35 pm Beyond Efficiency: Fulfilling Customers’ Psychological Needs Through Retail Robotics (Dr. LEUNG, Yin-ting Joane, CPCE, The Hong Kong Polytechnic University)
Session B	Venue: WK-S213 Moderator: Dr. WUT, Tai-Ming Edmund (B1) 4:35 pm - 4:55 pm The Role of Robots in Hospitality Industry (Dr. CHAN, Man-leong Benny, CPCE, The Hong Kong Polytechnic University) (B2) 4:55 pm - 5:15 pm Using Robots by Retailers (Dr. WONG, Shun-mun Helen, CPCE, The Hong Kong Polytechnic University) (B3) 5:15 pm - 5:35 pm Integration of AI chatbots and Robots (Dr. WUT, Tai-Ming Edmund, CPCE, The Hong Kong Polytechnic University)

20 August 2025 (Wednesday)

Time	Event
8:30 am – 9:00 am	Registration
*Welcoming*
9:00 am – 9:10 am	Welcoming Speech Dr. CHAN, Kai-yue Jason, MH, JP Director of School of Professional Education and Executive Development (SPEED), CPCE, The Hong Kong Polytechnic University Associate Dean, CPCE, The Hong Kong Polytechnic University
9:10 am – 9:15 am	Welcoming Speech Dr. WUT, Tai-ming Edmund Senior Lecturer, CPCE, The Hong Kong Polytechnic University
9:15 am – 9:20 am	Photo-taking Session 2

*Keynote Speech I-II* Moderator: Dr. LEE, Wing Stephanie
9:20 am – 10:10 am Keynote Speech I	My Journey and Personal Reflection of Researching Service Robots in Hospitality and Tourism Dr. SONG, Hanqun Reader, University of Essex, United Kingdom
10:10 am – 11:00 am Keynote Speech II	Experimental Design in Robotic Research for Business, Marketing, and Hospitality Scholars Dr. LEE, Suet-mui Daisy Senior Lecturer, CPCE, The Hong Kong Polytechnic University
11:00 am – 11:25 am	Refreshment and Connection

*Keynote Speech III-IV* Moderator: Dr. CHAN, Kai-yue Jason, MH, JP
11:25 am – 12:15 pm Keynote Speech III	Transforming a Traditional Manpower-Driven Business into a Robotics Company Mr. HO, Kin-wai Ken Chairman & CEO, Primech Holdings Ltd
12:15 pm – 1:05 pm Keynote Speech IV	Policy on Robotics’ Applications Mr. YEUNG, Man-yui Gary, MH President, Smart City Consortium

1:05 pm – 2:30 pm	Lunch (Chinese Restaurant)

*Keynote Speech V-VI* Moderator: Dr. CHAN, Ah-heung Elaine
2:30 pm – 3:20 pm Keynote Speech V	The Robotic Applications in the Great Bay Area’s Hospitality and Tourism Industries Dr. HUANG, Dong-yan Chief of Scientist, Shenzhen Xingyang AI Technology Co. Ltd
3:20 pm – 4:10 pm Keynote Speech VI	The AI-Driven Transformation of Tourism: Rethinking Industry, Workers, Travelers, and Society Dr. SHIN, Hakseung Assistant Professor, Hanyang University
4:10 pm – 4:35 pm	Refreshment and Connection

4:35 pm – 5:35 pm	Parallel Sessions C & D
Session C	Venue: WK-S215 Moderator: Dr. WUT, Tai-Ming Edmund (C1) 4:35 pm - 4:55 pm Robotics in Hospitality from the Perspective of Levinas’ Philosophy of the Other (Dr. HUNG, Tsz-wan Andrew, CPCE, The Hong Kong Polytechnic University) (C2) 4:55 pm - 5:15 pm Enhancing Cultural Learning through AI Robotics and Immersive Entertainment: A Case Study of Cultural Festivals in Hong Kong (Dr. LAU, Yan-lam Chammy, CPCE, The Hong Kong Polytechnic University)
Session D	Venue: WK-S213 Moderator: Dr. NG, Mei-lan Peggy (D1) 4:35 pm - 4:55 pm Unveiling the Trends and Future Research Directions: A Bibliometric Analysis of Artificial Intelligence and Empowering Vulnerable (AI) and Minority Employees (Dr. KWOK, Man-lung Jonathan, CPCE, The Hong Kong Polytechnic University) (D2) 4:55 pm - 5:15 pm Challenges in Developing Chinese Speech Recognition Systems for Regional Dialects (Dr. HONG, Ying, CPCE, The Hong Kong Polytechnic University) (D3) 5:15 pm - 5:35 pm Exploring the Actual Guest-Robot Interaction in Real Restaurant Setting (Dr TSE, Po-man Deborah, CPCE, The Hong Kong Polytechnic University)